FAQS

Below are frequently asked questions, if you have any additional questions about the signs or our services, feel free to contact with us.

General

Where are you located?
Our office and factory address is in Guangzhou, South of China, very near from Shenzhen and Hong Kong.
I would like to get a quote, what do I need to send you?
Three things are necessary for us to give you a quote:
1. Drawing or picture of your sign (ideally a vector drawing such as eps. cdr. dwg. etc).
2. The size of your sign.
3. The light effect (front lit, side lit, back lit or a combination of those?) Or you can choose the type from our catalog.
We will send you a quotation within 24 hours after having those information.
If you are unsure of your project specifications , get in touch with us and we will be happy to discuss the details with you!
What is your standard lead time?
Depending on the type and quantity of ordered signs, we generally need about 7 business days to complete the production.
We use the DHL door to door delivery service by default, which need about 3-5 days for the delivery. So the lead time would be about 12 business days.

Design

Can I use a custom font?
Yes, you can use the custom font for your signage. Please send us the fonts file you need.
What kind of format of my logo works best?
We prefer a vector format design file with all fonts and objects converted to “curves” or “paths”, if possible.
Other file formats such as .jpg or .png are bitmap, which could not give us enough detail to know the exact cost, only could be used to know the ballpark price.

Quote

When can I get the quote?
We are very proud to provide you with a timely and professional customize signs service.
Under normal circumstances you will receive our sales reply within one business day.
If it is a big signage case, such like have dozens of different signage item, it might need 2~3 business days or even longer, but we will try our best to give you the price soon.
I have found a lower price for the same product. Will you match it?
Well, you always can find a supplier with lower price, but mostly when you pay cheap then you will get the cheap.
We are not the best choice if you only want to find a lower price, but we are the best signage supplier with good quality, good service with reasonable price.
Our signage products worth every penny you pay. You only can realize the difference when you the cheap and nasty signage products in your hand, sometimes even after a terrible experience, then it would be too late, you waste the money and time already.
However, we have built our reputation on quality and will keep it that way.
Do you have wholesale price for signs company?
Sorry we do not have the wholesale price, we treat all our customers equally and we will do our best to provide each customer with a reasonable price.
Though we do not have the wholesale price, we offer a realistic discount for each order.